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Privacy Policy
How Iris Studios collects, uses, and protects the personal information of clients, website visitors, and shop customers.
Last updated: 19 August 2026
01
Introduction
Iris Studios (“Iris Studios”, “we”, “us”, or “our”) designs and delivers interior design and furnishing services, and offers select furniture and décor for sale through our website. This Privacy Policy explains what personal information we collect through irisstudios.in (the “Site”), why we collect it, how it is used and shared, and the choices and rights available to you.
This Policy applies to visitors who browse the Site, submit an enquiry or appointment request, create an account, or purchase products through our online shop. It is drafted with reference to India’s Digital Personal Data Protection Act, 2023, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using the Site, you agree to the practices described here.
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Information we collect
Information you give us directly
| When | What we collect |
|---|---|
| Contact & enquiry forms | Full name, phone number, email address, subject, and message content |
| Appointment / “Schedule a Visit” requests | Name, contact details, preferred date/time, and project details you share |
| Account registration & My Account | Username, email address, and password |
| Shop, cart & checkout | Billing and shipping address, order history, product preferences, and wishlist items |
| Payment | Payment is processed by our payment gateway partner; we do not store full card or UPI credentials on our servers |
| WhatsApp chat | Your phone number and message content, as shared by you through WhatsApp |
| Calls to our published numbers | Phone number and any details you provide during the call |
Information collected automatically
When you browse the Site, we and our service providers may automatically collect device and usage information, including IP address, browser type, pages viewed, referring URL, approximate location, and interaction data, through cookies and similar technologies (see Section 4).
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How we use your information
- To respond to enquiries, quote requests, and appointment or site-visit bookings
- To create and manage your account, and to process, fulfil, and deliver shop orders
- To communicate with you about your project, order status, or support requests, including via phone, email, or WhatsApp
- To personalise your experience, such as remembering wishlist or comparison selections
- To improve the Site, our services, and our marketing, based on aggregated usage patterns
- To send updates, offers, or newsletters, where you have opted in — you may unsubscribe at any time
- To detect, prevent, and address fraud, security incidents, or technical issues
- To comply with legal, tax, accounting, or regulatory obligations
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Data retention
We retain personal information for as long as needed to provide our services, fulfil the purposes described in this Policy, and meet legal, accounting, or reporting requirements. Enquiry and contact form submissions are generally retained for a limited period unless they progress into a client relationship. Account and order records are retained for as long as your account remains active and as required under applicable tax and consumer protection laws.
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Data security
We apply reasonable technical and organisational measures — including access controls, encrypted transmission (HTTPS/TLS), and restricted access to personal data — to protect information against unauthorised access, alteration, or loss. Payment details are handled directly by our payment gateway partner under their own security standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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Your rights and choices
Subject to applicable law, you may:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or contractual retention requirements
- Withdraw consent for marketing communications at any time
- Request details of how your information has been shared with third parties
- Lodge a grievance with our Grievance Officer (Section 12) if you believe your information has been misused
To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before acting on a request.
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Children’s privacy
The Site and our services are intended for adults seeking interior design services or shop purchases. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
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Third-party links
The Site may link to third-party sites, such as social media platforms, Google Maps, or WhatsApp. We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies before sharing information with them.
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Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.
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Contact us
For questions about this Privacy Policy, or to exercise your rights over your personal information, reach out to us:
Iris Studios
